Terms

MINIMUMS:
The minimum order is 36 total pieces per design.

ARTWORK:
Artwork must be submitted following these guidelines: http://kingscreen.wpengine.com/artwork-requirements/ Artwork creation is charged at an hourly rate of $35.00/hr. One hour minimum. This hourly rate applies to any changes made to artwork that is not submitted within the required guidelines. All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files remain the property of King Screen. Vellums, Films and Screens remain the property of King Screen and may be discarded without notice.

ARTWORK APPROVAL:
All new artwork or copy changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production.

MAXIMUM PRINT SIZES (W x H):
Maximum print size is 13″ x 18″

WE DO NOT OFFER JUMBO/OVERSIZE/ALL-OVER PRINTING.

STANDARD PRINT SIZES (W x H):
Full Front: 12″ x 16″
Full Back: 12″ x 16″
Left Chest: 4″ x 4″
Short Sleeve: 4″ x 4″
Long Sleeve: 4″ x 14″
Leg: (sweatpants) 4″ x 14″
Inside Tag: 3.5″ x 4.5″

Artwork will be sized to fit on the smallest garment in the order.

SET UP & SCREEN FEES:
There are no set up or screen fees.

INK COLOR CHANGES:
Ink color changes are $15.00 per color per change. Ink color changes are not offered on minimum orders.

PAYMENT:
All orders must be paid in full prior to production. Accepted payment types are cash, check, and credit or debit card. All major credit cards are accepted. Payment of invoice will act as approval of invoice and digital proof even when no other verbal or written approval has been given. To make payment, please use our online payment center HERE.

CANCELLATIONS:
Orders can not be canceled after final approval and payment.

TURNAROUND TIME:
Average turnaround time is 7 business days from time of invoice and proof approval and receipt of payment. Turnaround time is based on customer needs and current production schedule. This turnaround time is not guaranteed. If an order is time sensitive, it is suggested to allow at least a full 2 weeks lead time for production. Orders are scheduled on a first come first serve basis. Orders over 1,000 pieces or multiple designs may require more time. Turnaround time begins upon approval of invoice, proof and receipt of payment.

RUSH ORDERS:
Turnaround in 3 business days: +30%
Turnaround in less than 1-2 business days: +50%

We do not offer same day printing services.
Rush order spaces are limited.

SHIPPING:
Orders requiring shipping will be shipped using UPS Ground unless otherwise requested. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders. Customers wishing to use their shipping account must make note during order placement.

REORDERS:
Reorders are subject to minimum order requirements.

SAMPLES:
Due to prohibitive costs, single printed samples are NOT offered. King Screen utilizes a thorough digital proofing process on all orders.

GARMENT AVAILABILITY:
King Screen reserves the right to substitute garments of comparable brand and/or color when customer’s request is unavailable.

CUSTOMER SUPPLIED GARMENTS:
All garments supplied to King Screen for screen printing services must be NEW and UNWASHED. If supplying garments for multiple print designs, garments must be sorted and clearly labeled for each design. Individually bagged garments must be unbagged and sorted by size. Bagged and/or unsorted orders may be subject to a sorting fee of $50.00. Customers should supply a detailed list of garments being supplied, including Brand, Style Number, Color and Size, prior to drop shipping or dropping off garments in person. First and last name as well as invoice number must be included with the garments being dropped off. Garments may only be dropped off once an order has been placed, approved and paid for. Any garments left at King Screen for more than 90 days are considered abandoned and are donated or discarded.

King Screen may be unable or refuse to print on certain garment types.

PHOTOGRAPHY:
All production is subject to photography and/or video documentation by King Screen for but not limited to advertising and demonstration purposes unless otherwise instructed.

OVERAGE & UNDERAGE:
Due to unpredictable and unpreventable circumstances in the production process, mistakes can be made. All orders are subject to a +/- 3% misprint ratio. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include a 3% overage in your order.

CLAIMS & RETURNS:
All claims must be made within 72 hours from receipt of order. Please email info@kingscreen.com immediately if there are errors or problems with any order. Exchanges are only offered on unworn, unwashed orders returned in their entirety. Partial returns will be satisfied by credit or refund on approved claims.

DISCLAIMERS:
King Screen is not responsible for variances in size/color/construction of garments. Inks and garments can vary in appearance depending on brand and post-production care. Garments with foil, metallic inks or other specialty embellishing should be washed inside out to maximize washability and longevity of the print. King Screen reserves the right to refuse service without explanation. King Screen reserves the right to change pricing and terms without notice.